Stonz accepts returned items purchased on www.stonzwear.de within 30 days of the delivery date. You will receive a refund for the price of the item and applicable taxes, excluding shipping costs. Please ensure the following criteria are understood prior to mailing in your merchandise:
- All merchandise must be in its original condition (unwashed, unworn, and with tags attached)
- Returns are not prepaid, the customer is responsible for return shipping
- All sale items are FINAL SALE (no returns or exchanges will be accepted)
- If this return takes your original order under the free shipping minimum, the cost of shipping the original order will be deducted from your return
- If your return does not meet the criteria above, Stonz reserves the right to deny the return.
If your product is eligible for return, please complete the Return Authorization form and mail your package to our office.
Once the warehouse team receives your package, please allow for 2-3 business days to process the return. Once completed, you will see a refund on your original method of payment.
We advise using a reliable mail service that includes tracking; Stonz is not responsible for items that are not received.
To exchange, we request that you send in your items to us for a refund, and then place another order for the correct sized items through our website - you may choose to do this immediately, or wait until your refund has been processed.
Please see above for our return process.